North East Kidney Patients' Association
Digital Inclusion

There are five main components to digital inclusion:


  • ·strong and affordable, broadband and internet service.

  • · internet accessible devices that meet the needs of users.

  • · access to IT training.

  • · quality technical support.

  • · online content that encourages independent use of online platforms.


11.9m people (22% of the population) do not have the digital skills needed for everyday life in the UK.  By 2030, it is predicted that 4.5m people (8% of the population) will remain digitally disengaged.

This mainly impacts on the elderly or the generation not brought up with computing technology but it can also impact on those who are economically challenged.  Technology is forcing more and more online activity and reducing the need for example, high street banks, shops and other services that you accessed physically.

In the renal world, this became glaringly apparent when it came to completion of the PREM Survey.  The lack of device ownership by elderly renal patients or the inability to use such devices for other than for rudimentary functions, i.e. text or email.  It also became apparent that not everybody can afford, or choose to own, devices for the latest technologies.  This is known as the ‘digital divide’.  Help is at hand…….


What is a Digital Inclusion Hub?


Digital inclusion hubs are physical spaces with access to superfast broadband alongside community and business focussed services. They provide digital connectivity, support the development of digital skills and encourage the use of emergent digital technologies

Formerly known as the Online Centres Network, the National Digital Inclusion Network is made up of organisations across the UK – all working to fix the digital divide.  They deliver a range of free services that help people access or learn how to use the internet locally in their own communities.

This maps shows the number digital inclusion hubs across the region 

If you need help, wish to know more or visit a hub, please call Annie Oldfield or Nasim Akhtar (numbers listed Committee page)